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FileVision Improves Customer Service for Higher Education Office Productivity Solutions Helps the "Back Office" of Colleges and Universities Organize, Access & Secure Information to Better Serve Students
ATLANTA, October 16, 2007 – While technology advancements at universities and colleges have revolutionized the way students interact with teachers and obtain information, the back office is still largely unaffected by recent technological transformations. A majority of administrative divisions, such as financial services, human resources and other support services, is often the most overlooked part of the university and is typically still functioning on paper-driven processes. In a Web 2.0 world, back offices of many government organizations work much like they have always worked1. To improve customer service for students, reduce costs and ultimately remain competitive, universities’ back offices need to operate more productively.
“The back offices of universities are still dependent on paper-driven processes and limited budgets restrict their ability to upgrade their IT systems. Additionally, their information is stored in separate silos – from paper documents in filing cabinets to data residing on individual desktops,” said Laurie Shufeldt, office productivity expert and VP of strategic business development, FileVision. “These are the main challenges we help organizations overcome by showing them how an information relationship management solution can revolutionize their processes by bridging the gap between digital content and paper documents.”
For example, within a university’s accounting or human resources department, employees that use paper-driven processes impede overall productivity within the entire organization. Accessing hard copies of documents, such as applications, resumes, or invoices, is time intensive, while searching for misfiled or lost documents decreases productivity and poses security risks. Additionally, merging the paper-versions of information with the data in electronic files is a manual task.
FileVision’s software solution intelligently links and matches documents to important data objects such as people, organizations, processes and assets. Productivity increases by improving communications, enhancing customer service and providing immediate access to information and relationships within the data to all system users. Additional benefits include backed-up information in the case of disaster recovery and more secure storage and access of student records and information.
FileVision’s technology is affordable and scalable according to the needs of each department’s size, type and individual needs. Many of FileVision’s government clients start using the product in one department, and once a return-on-investment (ROI) is achieved there, they roll it out in other departments.
“For higher education, the real ROI comes from reducing the cost of inefficient processes, improving customer service and ultimately freeing up money that can be applied towards additional student services in other areas of the university,” said Shufeldt.
For more information on how FileVision helps higher educational institutions, please visit http://www.filevision.net/EducationDemoRequest.htm
1“Transforming the Back Office: Why & How,” National Association of State Auditors, Comptrollers and Treasurers (NASACT) and the National Electronic Commerce Coordinating Council (eC3), Presented at the 2006 eC3 Annual Conference, held December 4-6, 2006, in Sacramento, California.
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